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It's time to talk about ChatGPT and Trello

Dreamsuite Mike
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2023

2 separate Clients today talked about ChatGPT4 and asking questions about where this can come into play with Trello. 

I will be honest, I haven't gotten beneath the hype of it and am yet to figure out whether

  1. Is this a a flash in the pan that will be replaced by the next thing pretty soon?
  2. Is it really as good as the hype would suggest?
  3. Where can this fit in my business and life?
  4. Where does this fit within the Trello ecosystem and the solutions I create?
  5. Is this really going to progress the human race? 

I would love to hear your thoughts and ideas on this...

4 comments

Olivier Cuny
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March 28, 2023

2. Yes and no. It is far from perfect, but when used properly and with some additional more advanced settings/customization, it can become extremely powerful

3. In may ways, it can automate or give you starting points. I use it to code automation tools without a lot of programming knowledge, help me with outlines for document, ideas, information, research. etc. It is a catalyst for a lot.

4. Probably could fit for summaries, extracting keypoints, answer questions within cards, generate cards from emails to trello with tools like zapier. There are tons of ways most likely based on your use of trello in first place.

5. We'll see. It will probably will have a lot of negatives like smart phones did, but it will be a progressing tool that can improve people's lives if used correctly. 

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Nic Brough -Adaptavist-
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2023

We've had some tries with it at Adaptavist, and in the Community, and the answer is currently a resounding "no".

Adaptavist fed it 250-ish questions on Jira and Confluence, ranging from simple "how do I" to quite over-clarified questions.  We had a Community lead hook it up to Community and we deleted all 150 answers and comments.

Of approximately 400 questions, we saw a lot of well-written and clear answers that were utterly howlingly wrong.  There was only one that was right and we had to rewrite the question 4 times before it got it.  It lies, it extracts snippets of documentation and glues them together for the wrong thing, it writes code referring to libraries and function calls that don't exist, it certainly doesn't understand that Jira, Confluence and Bitbucket are separate products, nor that there are Cloud, Server, and DC variants.

But, I strongly suspect most of those problems are because it has not been trained with Atlassian-related data at all (or if it has, it's been from somewhere like Stack Overflow where a lot of the answers are surprisingly poor)

That's why I started with "currently" - it's a long way off being useful in specialised fields.

But if you were using it for a subject on which it has been trained, I can see some uses for it.

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Olivier Cuny
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March 28, 2023

But, I strongly suspect most of those problems are because it has not been trained with Atlassian-related data at all

That is the key. Out of the box, it will not work well for that usage. If you use the API, train and feed your documentation to it, and tailor your prompts and instructions, it does do a pretty good job. 

We fed it our support site (Our documentation is all over the place when it comes to consistency) and made sure to give it a proper instruction prompt and it surprisingly provide some good results.

Otherwise, I agree with you that chatGPT currently is not ready for primetime without more advanced configs.

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milynnus
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September 27, 2023

@Dreamsuite Mike 

Wanted to share with you a concept requested recently by a prospect. He wanted to have an intelligent advisor on any board for individuals assigned to a card to provide advice using ChatGP and allow the member to suspend it and use it without ChatGPT. 

The prototype built involves the use of Trello webhook to a microservice and read and write to the card as comments. One immediate event to handle is to be able to different between the member and the microservice to avoid a loop. History of conversation is tracked at board/card/member levels.

This is the second time I come across this particular use case.

Here's are some screenshoots...the actual ChatGPT has not been activated (coded) because the client need to define the actual prompt and how chat history will be used to enrich the prompt to be more effective.

Screenshot 2023-09-27 at 6.21.22 PM.pngScreenshot 2023-09-27 at 6.21.03 PM.pngScreenshot 2023-09-27 at 6.20.26 PM.png

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wkennedy March 21, 2024

I can demo a GPT that talks to Trello:

Screenshot 2024-03-21 at 7.58.48 AM.png

I recently posted about one that connects to Atlassian's Khoros Community, which is in the GPT store.

The trouble I see is with data, which can be bypassed with an gateway to OpenAI. This requires a Big Bet and the enterprise-grade funding and data security approvals that go along with it.

Going this route negates using GPTs in favor of wrapped access to their APIs in a service model. I'm happy to chat about this :)

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