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Feature suggestion - Quote message

FX I'm New Here Aug 17, 2022


It's a feature suggestion.

Would like to know why we can't natively quote message we response to on tickets ?

When I click to "response", only user mention is making but when we have a lot of users and subjects we are talking about on the same ticket... Total darkness !

Here's an example I imagine (Today I copy/paste my message and I use ">" before message)




Thanks for your back,




1 comment

Brittany Joiner Community Leader Aug 17, 2022

@FX welcome to the community! the best place to share feature requests is to reach out on the trello contact page (more details here:


I think you might be looking for something like threaded comments? Check out the Threaded Comments Power-Up and see if that is what you're looking for!


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