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Some of the modules in my training course are saying missing and appear to be marked as incomplete.

Some of the modules in my training course are saying missing and appear to be marked as incomplete.  How can I complete these?

2 answers

2 votes

Hey @Mike Barone 

Thanks for reaching out. We can take a look into this for you if you submit a ticket here: https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/326

It'll be helpful when you submit the ticket if you include a few screenshots of where you're seeing this issue. We'll be able to get to the bottom of it for you. We do apologize for the inconvenience this is causing you!

Hope to hear from you soon,

Nathan

I had the same issue. 
I have returned to main page of Free Courses, selected the course again and enroll as I did at the first time.
Since I have enrolled again the course returned to appear as confirmed and the sections started to be completed as soon as finish the section course.
Hope this help you!

Hmm, this didn't work for me. I re-enrolled and it still has 'missed' in the missed module. Have raised a ticket as above. 

Seems as though Admins can reset. ( https://community.atlassian.com/t5/Training-Certification-questions/How-to-renew-an-expired-free-course/qaq-p/1338533 ) Would be handy if there was a user option to do this from within the course? 

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