Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Possible incorrect answer in ITSM Basic terms module

natasha.donald
natasha.donald
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 3, 2024

Hi

I'm working through the basic ITSM Terms module and I think the wrong answer is captured as correct.  I believe the correct answer should be false - the descriptions are around the wrong way. Does anyone else agree? 

image.png

 

Answer
Watch
Like # people like this
533 views

4 answers

Suggest an answer

Log in or Sign up to answer
2 votes
Kate Pawlak _Appsvio_
Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 3, 2024

Hi @natasha.donald ,

You're right. I passed it to Atlassian team and they'll fix it asap. Thank you!

Reply
1 vote
Ellen Walter
Ellen Walter
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2024

@natasha.donald Thank you for sharing this! I'm on the Atlassian University team and we really appreciate that you pointed this out.

We're updating the lesson now and will have a corrected version out soon. Thanks again, and happy learning!

Reply
1 vote
Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 3, 2024

I concurred with @Kate Pawlak _Appsvio_ statement.  However, Incident Management in my option is focusing on handling the incidents and not proactively detect, analyze, and eliminate the causes.

The question is not properly stated... 

Best, Joseph

Reply
1 vote
Lauren Allen
Lauren Allen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
March 3, 2024

I agree.  The answer to the question is False.

Reply
groups-icon
Training & Certification
TAGS
AUG Leaders

Atlassian Community Events

    See all events