Enablement Academy: can't access to the 'Learning Paths' page

[Giulia Perelli]

I can't access to the 'Learning Paths' page on Enablement Academy (https://enable.atlassian.com/learning-paths ; see attached file), so I can't start the training.

I register my account recently.
There were the steps:

1-Create an Atlassian account by connecting to https://id.atlassian.com
,  receive a confirmation e-mail

2-Validate my email and specify my Country and the desired Roles (Atlassian Accredited Technical Sales Professional and Atlassian Accredited Sales Professional) in https://partners-jira.atlassian.com  

3-Activate my access to https://partners.atlassian.com/ ; check my accreditation status report (attached)

Anyone faces the same problem?
Any suggestion?

Thanks a lot!

[Giulia Perelli]

I found a solution raising a ticket on Partner Service Desk ( https://partners.atlassian.com/support/).
Choose "Get access to the Partner Portal" from drop-down list and describe the problem.
The support service fixed my problem in 4 days, but no specific explanations were added.

In any case the support will suggest you to clean a cache in your browsers and try to log in to your Enablement Academy account. If this action doesn't help, raise a ticket asap!

Hope this help!
BR,
Giulia

[Kat Warner]

I was very surprised when our last new hire was able to follow the instructions and long in the first time without any issues. Getting access the first time can quirky.

• Try in a different browser (as this is the first troubleshooting step offered by Atlassian).
• Send an email to support through the partner portal.

[Johanna Bach Wallentin]

Thanks!

[Johanna Bach Wallentin]

Me and my colleague have had the same problem, have you found any solution for the problem yet?