Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot complete Atlassian University registration

I went through the Atlassian University registration process, but when I received the confirmation/welcome email, it was empty, and I can't re-register as it says the username is already taken.

Any thoughts on what to do next?

5 answers

1 accepted

1 vote
Answer accepted

Hi, This is Jesse from the Atlassian University Team. We had a problem where users were sent blank emails instead of an email verification link. This problem is fixed, and all customers have been contacted.

However, there is another bug on the sign up process where users get a 404 error when they click the email verification link. If this happens, please send an email to atlassian-university@atlassian.com. We will fix it right away. We hope to have this bug resolved within the next few hours.

Hi David,

Please contact Atlassian Support on https://support.atlassian.com by creating a support ticket under the "Atlassian University Support" project.

Thanks,

Gurleen

Thanks, I will do that.

Just thought I'd add that you're not the only one - I have the same issue (and have registered a support ticket).

I too registered a support ticket, and was contacted this morning by support with a temporary password, so I can at least log in to the site. The trouble I then get is a 404 on the landing page after login, so Atlassian's woes are not over yet.

I'll mark this as the answer, because it indicates an issue on the University site, rather than the issue being me :-)

0 votes
Mel Paisley Atlassian Team Jul 16, 2013

Hi David,

You can contact the Customer Advocates team at http://www.atlassian.com/company/contact for help with registration if you're having problems.

Cheers!

Melissa

Thanks for your (offline) help, Melissa. I can now log in.

Contact Atlassian Support

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Training & Certification

Managing Permissions in Jira for Cloud [Atlassian University Live webinar]

As part of an ongoing series, Atlassian University offered this free webinar to strengthen your Atlassian product skills and learn directly from Atlassian experts. Permissions are a vi...

582 views 13 12
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you