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I'm excited to announce that the second course in Jira Service Management Fundamentals, Navigating a service project, is now LIVE! To those of you who helped beta test this course earlier this month, thank you! Your feedback was so helpful and very much appreciated.
Navigating a service project is a 30-minute course that will help new agents deepen their knowledge of JSM. By taking the course, you will:
The third and final course, Jira Service Management best practices, is scheduled to release sometime in May. Stay tuned!