Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to lookup Users in Create event dialog

After upgradering our Confluence Server (self-hosted) to the lastest version 7.1.0, we experince that we cannot lookup users in the Create event dialog. I have updated the Team Calendar plugin to the latest version, which did not resolve the issue.
Two questions:
1) Have anybody else experienced this?
2) Do we need to restart the Confluence server for the plugin update to take effect?

Screen dump of Create event dialog:

Image 2019-11-27_09-27-10.png

1 answer

1 accepted

0 votes
Answer accepted
Shannon S Atlassian Team Nov 28, 2019

Hello Jannik,

Thank you for reporting this.

This could possibly be an indexing issue. Could you kindly rebuild the content indexes from scratch and restart Confluence?

If the issue persists, would you be able to show me what errors you encounter in the Confluence Server Logs when you attempt to call the users?



Hi Shannon,

I haven't had the time to execute your suggestion, but I'll do it tonight and let you know if it fixes the issue.

Best regards,


Hi Shannon,

I read through the article you referenced (Rebuild the content indexes from scratch).

It suggested that I tried to rebuild the Search Index, prior to rebuilding the entire content indexes from scratch.

Simply rebuilding the search indexes fixed our issue:

Confluence-rebuild-search-index.pngIt took 43 seconds... should have pressed that button looong time ago :-)

Thanks for you assistance.


Best regards,


Like Shannon S likes this
Shannon S Atlassian Team Dec 05, 2019


That's great! Just so you know for the future, the reindexing from scratch article I sent you is a more thorough version of this. So if you try this rebuild in the future and that doesn't work, you can try my solutions. That goes for any indexing issues!

Take care,


Like Damien Davis likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

239 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you