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Unable to lookup Users in Create event dialog

After upgradering our Confluence Server (self-hosted) to the lastest version 7.1.0, we experince that we cannot lookup users in the Create event dialog. I have updated the Team Calendar plugin to the latest version, which did not resolve the issue.
Two questions:
1) Have anybody else experienced this?
2) Do we need to restart the Confluence server for the plugin update to take effect?

Screen dump of Create event dialog:

Image 2019-11-27_09-27-10.png

1 answer

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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 28, 2019

Hello Jannik,

Thank you for reporting this.

This could possibly be an indexing issue. Could you kindly rebuild the content indexes from scratch and restart Confluence?

If the issue persists, would you be able to show me what errors you encounter in the Confluence Server Logs when you attempt to call the users?



Hi Shannon,

I haven't had the time to execute your suggestion, but I'll do it tonight and let you know if it fixes the issue.

Best regards,


Hi Shannon,

I read through the article you referenced (Rebuild the content indexes from scratch).

It suggested that I tried to rebuild the Search Index, prior to rebuilding the entire content indexes from scratch.

Simply rebuilding the search indexes fixed our issue:

Confluence-rebuild-search-index.pngIt took 43 seconds... should have pressed that button looong time ago :-)

Thanks for you assistance.


Best regards,


Like Shannon S likes this
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 05, 2019


That's great! Just so you know for the future, the reindexing from scratch article I sent you is a more thorough version of this. So if you try this rebuild in the future and that doesn't work, you can try my solutions. That goes for any indexing issues!

Take care,


Like Damien Davis likes this

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