What is the best practice for tracking JIRA milestones on Team Calendar?

[Darren McElfresh]

We are looking for a solution to help ensure groups across our organization stay coordinated on deadlines and plans, and we believe Team Calendar can help accomplish this; however I'd like to understand what the best practices are for tracking milestones within JIRA. On the Team Calendar product video it appears to add JIRA calendars that contains milestones for projects, so I wanted to know what the best practices are for doing this. In some shots it looked like different date fields were used, but in other shots it appeared like different issue types were used - so I couldn't tell what the recommended practices were for different situations. As with all of your products this appears very configurable so I'm sure there are multiple ways of tackling this, but if possible we'd like to take advantage of the experiences and knowledge that others have already had with this product to understand the best practices.

[PD Sheehan · Accepted solution]

I'm not clear on why \\ works in jira.

But I'm pretty sure that there is some escaping going on such that \n is interpreted as \\n etc.

I find that in my testing if you do something like this, it works in both JIRA and JSD:

[WW]

Hooray! I think it works! :)

This:

Became this:

in the request type in the portal view

and this in the Agent view

Thank you!!

[Ravi Sagar (Sparxsys)]

Wow, thank for explaining this so nicely :) Let me check and get back to you.

[WW]

Hi @Ravi Sagar (Sparxsys) ,

I tend to be pretty detail oriented. :)  I also tend to get a lot of vague Jira tickets and know what it's like to try to answer them.  I figure (hopefully!) the better the question, the quicker and better the answer.

Thank you for looking into this for me!