does backfilling an incident in statuspage changes the uptime?

[bobby]

From what we've tried, our uptime didn't change. It also didn't put that incident in the specific date. Is that the expected outcome?

[Mubeen Mohammed]

Hello @bobby 

Thank you for contacting Atlassian Community. This is Mubeen.

Your understanding is correct with uptime data but there is a way that you can backfill the data in a different process. The backfill incident tool itself is meant to point out incidents but those are not editable. Here is what you can do to accomplish the goal you are looking for. I have broken it into two separate sections since incidents and components need to be edited separately for this scenario.

Incident backfill:

1. Create a new incident and make sure the notifications are turned off so subscribers aren't confused about the incident. I would leave the messaging on the incident as a TEST to make it clear that it isn't a brand new incident (you can edit this later). It's also important to add any components related to the incident but make sure you leave them as functional since they aren't broken right now.
2. After the incident is created, immediately resolve the incident, again making sure notifications are off and using language not intended to cause confusion.
3. Once it has been resolved, go into the incidents section and edit this incident. You can do this by clicking on the pencil icon that appears when you hover over an incident. From here you can change the dates and times on these, as well as edit the text to reflect the actual incident. After that has been set, you can move on to your components.

Components:

1. Navigate to the components section, find the component and click on edit
2. Find the Uptime History and click on the box for the day you wish to edit (please note that this section needs to be enabled to edit the history)
3. On the pop up that appears, enter the amount of time that the component was down as either a total outage or a partial outage (whichever is applicable).

If you happened to select a component when you created the incident, you will now see the related incident on the uptime tracker when you hover over that particular day.

I know this seems like a bit much but this would be the best way to do this as the backfill tool can't get that detailed. Also note, we do have a feature request open with our engineering team for this ability. 


Please let me know if you have any other questions.

Regards

Mubeen Mohammed

Cloud Support Engineer