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deleting an update

Jay Adams
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July 8, 2021

Is there a way to delete an update to an incident? Can it be done by an admin? 

4 answers

11 votes
Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 8, 2021

Hi Jay,

Unfortunately at the moment the functionality to delete an already posted update is not available within the product. We do have a feature request submitted on this and I would be happy to get your request added to this as a +1. Unfortunately, our feature request space for the Statuspage engineering team is not yet public so if you do need a reference id on that feature request it is STSPG-5387

Thanks so much!

Megan Freshley
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July 19, 2021

I also need to delete an update. Can I upvote this feature request?

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Danna S
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October 21, 2021

Please this is necessary as it's too easy to accidentally post an update. Without being able to delete them, it makes for messy unprofessional incidents. Do you have any suggestions for workarounds?

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Tim Chaffin January 20, 2022

I too would like to +1 this Jira... but I cant find where to pull up STSPG-5387. Anyone have a hyperlink where I can go to add my +1?

Otherwise, whats the work around here? Delete the incident and add all the updates, sans the one intended? This is really bad.

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Tom
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February 24, 2022

Please, anyone can make a mistake. We need to be able to delete an update in those cases.

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Barnett Klane
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March 9, 2022

Definitely need this, got bit by it today after we had a long thread of existing updates which we can't easily re-create.

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Jonny
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March 9, 2022

 

+1

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Matheus F_ Nishida May 18, 2022

+1

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Aleksander Eikeland December 15, 2022

+1

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Nikki Collister
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February 15, 2023

+1

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lmilleso March 8, 2023

+1

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Anna Kent
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March 9, 2023

+1

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Stephanie Willis September 18, 2023

+1

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Joseph Tosey
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June 19, 2024

+1. This is a terrible interface! Each time I try to fix a wrong notification, it creates yet another notification.  I can't tell if it is a bug or just badly designed. Keep in mind that this page is used when we are working on critical problems and the very last thing we need to worry about is being distracted by a frustrating communication tool that provides misleading or wrong information to our customers because we made a typo.

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Robert Nichols July 3, 2024

Three years on and this is still not available. It troubles me, as just tweaking something adds an update which forever sits on your page which is meant to be a enterprise communication method. 
Have we any idea when this feature might happen ?

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3 votes
Aleksander Eikeland March 8, 2023

Since this seems to be a blocker for Atlassian, could we at least get a confirmation dialogue box notifying the user that clicking Update without entering any text will trigger the default text? Seriously, this is some really bad UX design and needs to be addressed.

Dan Kellett
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May 31, 2024

Something as simple as changing the button test from "update" to "post update" would be a material improvement.

In its current form it punishes the user for not understanding the anti-pattern.

2 votes
Nate Maxfield
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December 7, 2022

I also need this.  

2 votes
Jean-Marc Fazan
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November 7, 2022

+1

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