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Why statuspage is not showing grey bar when data is not coming from our api?

Our status page has one of the endpoint UBN AISP Ebanking Retrieve Standing Orders which is showing 45 min major outage on 11th Jan because our api has daily downtime at 2 AM to 2:45 AM UK.

and just before downtime our Retrieve Standing Orders endpoint gets failed and after that it was a downtime for 45 min so it is showing 45 min major outage. so when we are not supplying any data from our apis it's picking up the last status that we have sent.

so it's confusing for the people who don't know that we have downtime, they will refer it as our api had a major outage of 45 min although it is not the case. it's happening because of downtime.

So, can we set up the daily downtime in statuspage for our apis? and if there is no any data coming from our api then status bar should  show as grey.





1 answer

0 votes
Darryl Lee
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 13, 2022

Hi @Saddan Hussain ,

This is Darryl. Statuspage Support. I am here to help.

From your description, we are not quite sure about the reproduction of the issue and this issue could be worth diving deeper into an investigation.

Please use this link to open up a support ticket to our team and help provide:

1. The detailed description of how did you configure and set up, please also help provide screenshots for us to understand this issue better.

2. Screenshots of the issue you found.

Thank you.

Kind regards,

Darryl Lee

Statuspage Support

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