Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why statuspage is not showing grey bar when data is not coming from our api?

Our status page has one of the endpoint UBN AISP Ebanking Retrieve Standing Orders which is showing 45 min major outage on 11th Jan because our api has daily downtime at 2 AM to 2:45 AM UK.

and just before downtime our Retrieve Standing Orders endpoint gets failed and after that it was a downtime for 45 min so it is showing 45 min major outage. so when we are not supplying any data from our apis it's picking up the last status that we have sent.

so it's confusing for the people who don't know that we have downtime, they will refer it as our api had a major outage of 45 min although it is not the case. it's happening because of downtime.

So, can we set up the daily downtime in statuspage for our apis? and if there is no any data coming from our api then status bar should  show as grey.

 

Thanks,

Saddan

 

1 answer

0 votes
Darryl Lee Atlassian Team Jan 13, 2022

Hi @Saddan Hussain ,

This is Darryl. Statuspage Support. I am here to help.

From your description, we are not quite sure about the reproduction of the issue and this issue could be worth diving deeper into an investigation.

Please use this link to open up a support ticket to our team and help provide:

1. The detailed description of how did you configure and set up, please also help provide screenshots for us to understand this issue better.

2. Screenshots of the issue you found.

Thank you.

Kind regards,

Darryl Lee

Statuspage Support

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

2,396 views 6 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you