When attempting to upload subscribers with a '.csv file, the process hangs and does not complete. The following errors are seen when trying to upload the subscriber list template.
Failed to load resource: the server responded with a status of 404 ()
cdn.cookielaw.org/consent/0800f092-2124-46ec-b11d-b4f48b677302.js:1 Failed to load resource: the server responded with a status of 404 ()
api.filepicker.io/v2/filepicker.js:1 Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID
5raven.js:447 Uncaught ReferenceError: filepicker is not defined
at n.value (import_subscriber_form.jsx:157:5)
at Object.s (react-dom.production.min.js:14:428)
at h (react-dom.production.min.js:15:118)
at react-dom.production.min.js:15:172
at _ (react-dom.production.min.js:17:210)
at E (react-dom.production.min.js:18:248)
at N (react-dom.production.min.js:18:57)
at L (react-dom.production.min.js:21:69)
at xn (react-dom.production.min.js:84:409)
at Sc (react-dom.production.min.js:250:397)
at De (react-dom.production.min.js:39:140)
at En (react-dom.production.min.js:86:249)
at react-dom.production.min.js:251:229
at t.unstable_runWithPriority (scheduler.production.min.js:18:163)
at zc (react-dom.production.min.js:251:154)
at zn (react-dom.production.min.js:85:207)
at HTMLFormElement.d (raven.js:443:21)
index.js:6 Cross-Origin Read Blocking (CORB) blocked cross-origin response https://api.atlassian.com/metal/ingest with MIME type application/json. See https://www.chromestatus.com/feature/5629709824032768 for more details.
(anonymous) @ index.js:6
e.sendBeacon @ index.js:5
e.sendData @ index.js:88
e.send @ index.js:102
e.flush @ index.js:16
r @ helpers.js:70
notifications:729 GET https://cdn.cookielaw.org/consent/0800f092-2124-46ec-b11d-b4f48b677302.js net::ERR_ABORTED 404
notifications:516 GET https://api.filepicker.io/v2/filepicker.js net::ERR_CERT_AUTHORITY_INVALID
2raven.js:447 Uncaught ReferenceError: filepicker is not defined
at n.value (import_subscriber_form.jsx:157:5)
at Object.s (react-dom.production.min.js:14:428)
at h (react-dom.production.min.js:15:118)
at react-dom.production.min.js:15:172
at _ (react-dom.production.min.js:17:210)
at E (react-dom.production.min.js:18:248)
at N (react-dom.production.min.js:18:57)
at L (react-dom.production.min.js:21:69)
at xn (react-dom.production.min.js:84:409)
at Sc (react-dom.production.min.js:250:397)
at De (react-dom.production.min.js:39:140)
at En (react-dom.production.min.js:86:249)
at react-dom.production.min.js:251:229
at t.unstable_runWithPriority (scheduler.production.min.js:18:163)
at zc (react-dom.production.min.js:251:154)
at zn (react-dom.production.min.js:85:207)
at HTMLFormElement.d (raven.js:443:21)
value @ import_subscriber_form.jsx:157
s @ react-dom.production.min.js:14
h @ react-dom.production.min.js:15
(anonymous) @ react-dom.production.min.js:15
_ @ react-dom.production.min.js:17
E @ react-dom.production.min.js:18
N @ react-dom.production.min.js:18
L @ react-dom.production.min.js:21
xn @ react-dom.production.min.js:84
Sc @ react-dom.production.min.js:250
De @ react-dom.production.min.js:39
En @ react-dom.production.min.js:86
(anonymous) @ react-dom.production.min.js:251
t.unstable_runWithPriority @ scheduler.production.min.js:18
zc @ react-dom.production.min.js:251
zn @ react-dom.production.min.js:85
d @ raven.js:443
2index.js:6 Cross-Origin Read Blocking (CORB) blocked cross-origin response https://api.atlassian.com/metal/ingest with MIME type application/json. See https://www.chromestatus.com/feature/5629709824032768 for more details.
(anonymous) @ index.js:6
e.sendBeacon @ index.js:5
e.sendData @ index.js:88
e.send @ index.js:102
e.flush @ index.js:16
r @ helpers.js:70
Hi @fr
Welcome to the community! In this case, it would be perfect to have you submit a Statuspage support ticket at support.atlassian.com
Please include the CSV you are attempting to import so we can take a look into that. More often than not the import issues are related to the specific CSV being used.
We look forward to hearing from you!
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Thanks for getting that submitted! So that the suggested resolution is documented here for future on-lookers.
"I can see the 404 error that you initially sent over. It looks like your network is blocking the upload to the filepicker API. I suggest that you contact your IT team and see if they can help you unblock it from your network."
Please do let us know if this is a confirmed resolution.
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