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When attempting to upload subscribers with a '.csv file, the process hangs and does not complete.

FRBR National IT Prod June 30, 2022

When attempting to upload subscribers with a '.csv file, the process hangs and does not complete. The following errors are seen when trying to upload the subscriber list template.   

Failed to load resource: the server responded with a status of 404 ()

cdn.cookielaw.org/consent/0800f092-2124-46ec-b11d-b4f48b677302.js:1          Failed to load resource: the server responded with a status of 404 ()

api.filepicker.io/v2/filepicker.js:1          Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID

5raven.js:447 Uncaught ReferenceError: filepicker is not defined

    at n.value (import_subscriber_form.jsx:157:5)

    at Object.s (react-dom.production.min.js:14:428)

    at h (react-dom.production.min.js:15:118)

    at react-dom.production.min.js:15:172

    at _ (react-dom.production.min.js:17:210)

    at E (react-dom.production.min.js:18:248)

    at N (react-dom.production.min.js:18:57)

    at L (react-dom.production.min.js:21:69)

    at xn (react-dom.production.min.js:84:409)

    at Sc (react-dom.production.min.js:250:397)

    at De (react-dom.production.min.js:39:140)

    at En (react-dom.production.min.js:86:249)

    at react-dom.production.min.js:251:229

    at t.unstable_runWithPriority (scheduler.production.min.js:18:163)

    at zc (react-dom.production.min.js:251:154)

    at zn (react-dom.production.min.js:85:207)

    at HTMLFormElement.d (raven.js:443:21)

index.js:6 Cross-Origin Read Blocking (CORB) blocked cross-origin response https://api.atlassian.com/metal/ingest with MIME type application/json. See https://www.chromestatus.com/feature/5629709824032768 for more details.

(anonymous) @ index.js:6

e.sendBeacon @ index.js:5

e.sendData @ index.js:88

e.send @ index.js:102

e.flush @ index.js:16

r @ helpers.js:70

notifications:729          GET https://cdn.cookielaw.org/consent/0800f092-2124-46ec-b11d-b4f48b677302.js net::ERR_ABORTED 404

notifications:516          GET https://api.filepicker.io/v2/filepicker.js net::ERR_CERT_AUTHORITY_INVALID

2raven.js:447 Uncaught ReferenceError: filepicker is not defined

    at n.value (import_subscriber_form.jsx:157:5)

    at Object.s (react-dom.production.min.js:14:428)

    at h (react-dom.production.min.js:15:118)

    at react-dom.production.min.js:15:172

    at _ (react-dom.production.min.js:17:210)

    at E (react-dom.production.min.js:18:248)

    at N (react-dom.production.min.js:18:57)

    at L (react-dom.production.min.js:21:69)

    at xn (react-dom.production.min.js:84:409)

    at Sc (react-dom.production.min.js:250:397)

    at De (react-dom.production.min.js:39:140)

    at En (react-dom.production.min.js:86:249)

    at react-dom.production.min.js:251:229

    at t.unstable_runWithPriority (scheduler.production.min.js:18:163)

    at zc (react-dom.production.min.js:251:154)

    at zn (react-dom.production.min.js:85:207)

    at HTMLFormElement.d (raven.js:443:21)

value @ import_subscriber_form.jsx:157

s @ react-dom.production.min.js:14

h @ react-dom.production.min.js:15

(anonymous) @ react-dom.production.min.js:15

_ @ react-dom.production.min.js:17

E @ react-dom.production.min.js:18

N @ react-dom.production.min.js:18

L @ react-dom.production.min.js:21

xn @ react-dom.production.min.js:84

Sc @ react-dom.production.min.js:250

De @ react-dom.production.min.js:39

En @ react-dom.production.min.js:86

(anonymous) @ react-dom.production.min.js:251

t.unstable_runWithPriority @ scheduler.production.min.js:18

zc @ react-dom.production.min.js:251

zn @ react-dom.production.min.js:85

d @ raven.js:443

2index.js:6 Cross-Origin Read Blocking (CORB) blocked cross-origin response https://api.atlassian.com/metal/ingest with MIME type application/json. See https://www.chromestatus.com/feature/5629709824032768 for more details.

(anonymous) @ index.js:6

e.sendBeacon @ index.js:5

e.sendData @ index.js:88

e.send @ index.js:102

e.flush @ index.js:16

r @ helpers.js:70

 

1 answer

0 votes
Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2022

Hi @fr 

Welcome to the community! In this case, it would be perfect to have you submit a Statuspage support ticket at support.atlassian.com 

Please include the CSV you are attempting to import so we can take a look into that. More often than not the import issues are related to the specific CSV being used. 

We look forward to hearing from you!

FRBR National IT Prod July 5, 2022

Thanks Chris, 

I logged a ticket (SPSP-26875) as suggested and included the .csv file.  

Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 14, 2022

@FRBR National IT Prod 

Thanks for getting that submitted! So that the suggested resolution is documented here for future on-lookers.

 "I can see the 404 error that you initially sent over. It looks like your network is blocking the upload to the filepicker API. I suggest that you contact your IT team and see if they can help you unblock it from your network."

Please do let us know if this is a confirmed resolution. 

 

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