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Using same subdomain for email and page

I am attempting to do the following:

  1. set up custom DNS for our status page, attempting to use
  2. set up custom email for the same domain,

I am able to set up a CNAME for, and I was able to set up the email DKIM and CNAMEs.

However, it is requiring a TXT record for domain ownership and SPF. AFAIK you can't have a TXT record and CNAME record with the same hostname. My DNS provider is not allowing me to add a TXT record with the same hostname as well. Is having DKIM enough for custom emails, or am I forced to use different subdomains for email and the page? 


Screenshot 2022-01-31 125812.png

1 answer

1 accepted

2 votes
Answer accepted
Scot Wilson Atlassian Team Feb 01, 2022

G'day Matt!
I'm Scot, from the Statuspage Support team in the APAC region.

You're absolutely right you can't put a TXT record on a CNAME record - RFC 1034 doesn't allow this! Fortunately you can apply it to the APEX domain record as per our Statuspage documentation on configure-your-dns

If your domain is a subdomain the record can be placed on the subdomain itself or the apex domain. Both will be checked to complete verification for domain ownership.

So to setup the domain ownership - you need to add the TXT record to your DNS entry, and we'll reference that when doing the domain ownership check for you.

Kind Regards,

Thanks for the info, this is helpful!

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