Templates for maintainance not working.

[Tony Albus]

Somehow when i create a scheduled maintanance i can not select my templates anymore,
they seems to be only available with incidents, this worked before.
i did not create any template groups.
Does anyone have a solution or the same problem?

Kind regards
Tony

[Robert Nichols]

I found since a recent change you need a template group before you can use templates. I'm not sure why, but I just created a group, added the templates to the group. Then I could select both those in the group, and those not in the group.

Seems strange, but has worked for me on several instances.

[Mark Preudhomme]

This worked for me. Thank you!

[Tony Albus]

Thanks!

[AnswerFirst Admin]

We are also having this exact same issue. Templates do not show up when scheduling a maintenance. This only started occurring this month. 

[Tony Albus]

Thanks,

i know how it works, i just can't select any template in maintanance while i can in Incidents,

but its okey its only a few times i year i need this.

[Rafael Meira]

Hey @Tony Albus 

If you are following theses documentations and you are not able to accomplish what you need:

https://support.atlassian.com/statuspage/docs/create-an-incident-template/

https://support.atlassian.com/statuspage/docs/incident-template-library/


My suggestion to you is for you to open a formal ticket with our support so we can better assist you:

https://support.atlassian.com/contact/