Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Statuspage not connecting with New Relic


When I follow the steps to connect Statuspage with new Relic I get an error saying "Remove validation of your credentials failed, or you have no applications associated with your account"


I've used the New relic REST API key and not the other user keys.

Can it be that statuspage uses the older new relic api (v1 vs v2)?

Thank you in advance for assisting me with this. Without the new relic integration I will not be able to use statuspage so really hoping you can help as I like this product. 

2 answers

1 accepted

0 votes
Answer accepted
Egor Atlassian Team May 04, 2021

Hey Nicolai,
Thanks for reaching out :) 

There are two important items to keep in mind here:

  1. We can only integrate with New Relic APM for metrics (we cannot pull metrics from New Relic Synthetics).
  2. You will need to have an application configured inside of New Relic APM for us to pull data from. If there is no application configured already, that can lead to the error message you saw.

If you can verify that you are configuring with a valid New Relic APM application, but continue to see issues, please let us know.

Best Regards,


Thank you for that, that part was not clear to me. Currently I'm using synthetics to check e.g. website etc is online. 

Looks like I will not be able to use statuspage for this reason then. 

Like T T likes this

@Egor Does Atlassian have any plans to integrate with Newrelic Synthetics? 

I'm really interested in that feature. 

Egor Atlassian Team Aug 10, 2021

Hey Ronaldo, 

We do have a ticket opened to our Product team to investigate the possibilities to integrate with Newrelic Synthetics. 

Once we have any progress on it - we'll send you a notification. 

Thank you,


Like Ronaldo Raivil likes this

Thank you for the quick reply, @Egor

Is this ticket public? If so, can you share it? Can it be upvoted? 


@Egor any update on this feature, please?

I'm interested in this too, any updates? @Egor 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events