Statuspage.io email customisation not working

[Bulusu Venkatesh]

When i am trying to upload a image or a logo in Statuspage.io for email customisation, the page becomes unresponsive. can anyone help me to resolve this issue.

[Jesse Klein]

Hello Bulusu,

This is Jesse from the Statuspage support team. Thanks for letting us know about the issue you are having with this upload. There might be a few different things that would cause this.

First, I would ask that you clear your cookies and cache as this has been known to cause some problems and it does not hurt to give it a try.

Secondly, I would check to make sure that FileStack is not being blocked on your network. Since this is a third party app that we use for uploading, it sometimes is blocked and causes issues with uploading.

Finally, if those do not solve the issue, I recommend sending a ticket to us at support.atlassian.com so we can get into your page(s) and investigate further. Hopefully it's just one of the first options.

As a test, I tried uploading a pic on my test account and it seems to be working so hopefully one of the solutions above will help!

Regards,

Jesse