Statuspage impact - email colour

[GeorgeZ]

Hi,

There is a line of colour that reflects the impact of the incident within the email notification.  We recently noticed this line remains red, amber or yellow in the resolved notification when our expectations are this should be green reflecting component statuses are now operational (green).

Is there something we can do about that ourselves or something Atlassian could look into?

[Connor Eyles]

Hi @GeorgeZ 

Hope you are well 

So the line colour relates to the impact of the Incident, So if you have an Incident that has an impact labelled as "Critical" the line will be red. If you change the impact throughout the incident then the coloured line in the email will change accordingly.

Similar to viewing the Incidents via the UI you can see the line colour relating to the impact of the Incident.

This being said once an Incident is resolved the Impact will remain the same so it would not turn green in this situation.

Thanks,

Connor

[Connor Eyles]

I will also be passing this feedback onto our team as changing that line to Green would mean it would change the meaning of what the line actually means which displays the impact of the Incident.

Thanks,

Connor

[GeorgeZ]

Thank you Connor.  This is in line with my understanding.

Please do feedback, the message I am receiving from my users is that by showing the impact at the point of resolution causes some confusion (anything other than green = not good).

That said we will try to explain this when we next provide some training.

[Nick Coates]

Hi Connor & George,

As a long-term Statuspage customer, I wouldn't want that line changing once an incident is resolved. We use that to indicate the severity of the incident (in fact all 20000 of our customers do). Providing the Components are set back to Operational I don't see the value in having an incident severity set to green. 

The email notification also has the title of 'Resolved' and the components show as green/operational.

That being said perhaps the product team could add a toggle or something but I certainly wouldn't want this changed across the board as default.

Thanks,
Nick

[Connor Eyles]

Hi Nick,

Also very valuable feedback! Thank you for sharing your views on this to better help understand that our customers are using this. You are correct we wouldn't want this changing across the board as you mention it does serve a valuable purpose.

Thanks,

Connor

[GeorgeZ]

Thanks both,

That said we would certainly like to see something in the future that enables us to toggle this in the email customisation options.