Statuspage email advanced customization

[Amit Levi]

Hi

In addition to the email customization feature that allows adding footer and changing colors, is there an option either by the Statuspage or an external tool to customize the email template, mainly the subject?

for example, the Postmortem email is sent like an incident and creates lots of confusion, the notified audiences think it is an incident notification.

[Mona Singh · Accepted solution]

Hi Amit,

Good day! I am Mona from Atlassian Support.

I understand you are looking for customizable email templates with a descriptive subject for end-users. Unfortunately, at the moment, the only customization available is specific to the Footer message, change in color, logo & "send from email".

However, we have a feature request to add more email customization ability to our Statuspage product, and the ticket ID is STATUS-156.

We will keep you posted if there are any updates on this because the ticket doesn't provide any public access to our customers.

Thanks
Mona Singh

[Amit Levi]

Thank you for the prompt reply, is there a list of requested features and product road map?

[Mona Singh]

Hi Amit,

Thanks for your reply. Unfortunately, we do not have Statuspage Feature Requests publicly accessible for customers at the moment.

Therefore, we will make sure to notify you if there’s any development on this request or you can reach out to us by creating a Support ticket and sharing the ticket ID: STATUS-156 and we’ll let you know the latest updates.

Also, you can check out this link to know more about the product roadmap.

Hope it helps and do feel free to write back if you have any further queries and we’ll be happy to help :)

Regards,
Mona Singh