Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Status stuck at "Degraded performance" even after all the incidents are resolved

The statuspage status is not changed to "All Systems Operational" even after all the incidents are resolved. This happened twice in the last 30 days. 

Had to manually update the status of the affected component to resolve this.

Is this a bug or have we misconfigured something?

1 answer

0 votes
Eugenio Onofre Community Leader Sep 12, 2022

Hello @Rajdeep Siddhapura
Welcome to the Atlassian Community!

There may be a couple reasons why it happens:

  • Incidents are resolved and the checkbox to mark components as operational are not marked
  • Components status are updated manually with no relationship with ongoing incidents.

I would strongly suggest, in case the issue happens again, to look into the Incident Resolution status update and make sure the checkbox is checked and also check if any components were manually updated without being linked to an incident.


Hi @Eugenio Onofre, thank you for the reply.

We don't create or resolve incidents manually. Neither do we change the component status manually. We have PagerDuty integration which takes care of the creation and resolution of incidents. It also takes care of updating component status.

When the incident gets resolved, the component gets marked as operational with it. This works as expected >99% of the time. It has been working as expected for >2.5 years. We faced this issue for the first time in the last 30 days. 

Could there be an issue with PagerDuty app on Statuspage?

Eugenio Onofre Community Leader Sep 14, 2022

Hi Rajdeep,

Thanks for the details provided.
It could be an issue in between PagerDuty and Statuspage.

I would recommend creating a support ticket at so the Technical Support Team can better investigate it.


Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events