Status stuck at "Degraded performance" even after all the incidents are resolved

[Rajdeep Siddhapura]

The statuspage status is not changed to "All Systems Operational" even after all the incidents are resolved. This happened twice in the last 30 days. 

Had to manually update the status of the affected component to resolve this.

Is this a bug or have we misconfigured something?

[Eugenio Onofre]

Hello @Rajdeep Siddhapura
Welcome to the Atlassian Community!

There may be a couple reasons why it happens:

• Incidents are resolved and the checkbox to mark components as operational are not marked
• Components status are updated manually with no relationship with ongoing incidents.

I would strongly suggest, in case the issue happens again, to look into the Incident Resolution status update and make sure the checkbox is checked and also check if any components were manually updated without being linked to an incident.

Regards,
Eugenio

[Rajdeep Siddhapura]

Hi @Eugenio Onofre, thank you for the reply.

We don't create or resolve incidents manually. Neither do we change the component status manually. We have PagerDuty integration which takes care of the creation and resolution of incidents. It also takes care of updating component status.

When the incident gets resolved, the component gets marked as operational with it. This works as expected >99% of the time. It has been working as expected for >2.5 years. We faced this issue for the first time in the last 30 days. 

Could there be an issue with PagerDuty app on Statuspage?

[Eugenio Onofre]

Hi Rajdeep,

Thanks for the details provided.
It could be an issue in between PagerDuty and Statuspage.

I would recommend creating a support ticket at support.atlassian.com so the Technical Support Team can better investigate it.

Regards,
Eugenio