Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,294,588
Community Members
 
Community Events
165
Community Groups

Status Embed not showing on Production, but works on Local Dev

Hi All,

 

I've copied the code from the Status Embed and pasted it into my HTML, and it works and shows up perfectly on my local environment, but when pushed to either Staging or Production, it's not showing.

If I manually called the statusEmbedTest() function, it shows the popup - but it does not show when there are open incidents. There are no JS errors or console messages, so nothing breaks there.

Looking at the Status Embed page, I see this at the top: "Your status embed is not online. Copy/paste the code snippet into your web page to finish deploying." - not sure if it's related, perhaps? 

Any ideas?

Thanks

Ian

1 answer

0 votes
Jesse Klein Atlassian Team Apr 22, 2022

Hi Ian,

Thanks for reaching out about the Status Embed feature. That is a bit odd that it isn't showing up for you. The only thing I can think of regarding this is to double check the information here: https://support.atlassian.com/statuspage/docs/create-and-configure-the-recommended-status-embed/

There are a lot of caveats on that help page that could be the culprit.

If everything on there checks out, I think this might be better handled through a support ticket. That way we can dive deeper into your page, check out your website and see how it interacts with the Status Embed.

Thanks for reaching out in the community!

Regards,
Jesse

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,051 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you