SMS not received

[santosh garbham]

Audience of statuspage did not receive sms for last incident while they received before. Any reason?

[Talar Pavlovic]

Hi there Santosh, 

Thanks for writing into Community, I'm Talar from the Atlassian Statuspage support team, happy to help!

There can be a few reasons for SMS not being sent out: 

1. Notifications weren't enabled for the incident/update
2. SMS notifications are not sent for Incident Updates (see this documentation for full table of which notification channel is triggered and when: https://support.atlassian.com/statuspage/docs/notification-event-triggers/)
3. Components were not added to the Incident - for pages that have components notifications will only be sent out if components are added to the Incidents
4. Components were added and notifications were sent - but the user who did not receive an SMS notification was not subscribed to the component(s) on the incident 

Please take a look at these reasons, and if none are relevant in this case, please submit a support ticket (https://support.atlassian.com/contact/) with us with the Incident ID + the number that didn't get the notification and we can investigate further. 

Regards,
Talar