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SMS Statuspage with abnormal characters in text

It should be noted that the text message received from the status page sometimes contains abnormal characters instead of square brackets, attached the screenshot of the mobile phone and to follow the post reference

https://status.namirial.com/incidents/7mw952l7lmm8

Cattura.PNG

1 answer

0 votes
Abraham Atlassian Team Aug 30, 2021

Hey Adriano! 

Thanks for reaching out. Abraham here with Statuspage support. 

Unfortunately this can sometimes happen with certain cellphone carriers. It is usually caused by a transcoding issue. If this keeps happening, it might be best to contact your call phone provider. 

Let me know if I can help with anything else. 

Hi Abraham,

thanks for reply, unfortunately it doesn't depends by cellphone carrier, i attached 2 others images taken from my smartphone, i have only one carrier on it, and they show clearly that sometimes the SMS was ok, and some other time it has the problem.

Screenshot_20210903-141644.jpgScreenshot_20210903-141656.jpg

Hi Abraham,

are there any news about it?

Adriano

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