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SMS Statuspage with abnormal characters in text

Adriano Franzina August 27, 2021

It should be noted that the text message received from the status page sometimes contains abnormal characters instead of square brackets, attached the screenshot of the mobile phone and to follow the post reference


1 answer

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Abraham Musalem
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 30, 2021

Hey Adriano! 

Thanks for reaching out. Abraham here with Statuspage support. 

Unfortunately this can sometimes happen with certain cellphone carriers. It is usually caused by a transcoding issue. If this keeps happening, it might be best to contact your call phone provider. 

Let me know if I can help with anything else. 

Adriano Franzina September 3, 2021

Hi Abraham,

thanks for reply, unfortunately it doesn't depends by cellphone carrier, i attached 2 others images taken from my smartphone, i have only one carrier on it, and they show clearly that sometimes the SMS was ok, and some other time it has the problem.


Adriano Franzina October 14, 2021

Hi Abraham,

are there any news about it?


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