SLA & Incident by Component & GROUP

[Gustavo Rivera]

We have a multi-tenant application/platform. 

And we are using the Audience specific page. 

The Components cover different features of the platform.

All customers use all Components, but our SLA coverage is not standard, and in some cases we need to hide/show a specific incident, based on Component AS WELL AS based on Group.  This last part is a very strong requirement for us.

Any ideas? Thanks.

[Shivam Naik]

Hello @Gustavo Rivera ,

Happy to help!

Changing the way things are grouped may be possible via Customization on the page https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/#:~:text=Here%27s%20the%20JS.-,Changing%20the%20components%20section,-Use%20the%20two. I would also recommend sending in a Support request so that we can take a look at your current setup for better recommendations.

Please let us know if you have questions regarding the above information!