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SLA Calculation - Available Minutes

When the monthly SLA is calculated does it subtract the maintenance time for the month from the total number of minutes from the month or does it always just use the total number of minutes from the month as the calculation?

 

1 answer

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Zach Atlassian Team Sep 11, 2020

Hey Scott, 

I work on the Statuspage support team, and would be happy to help with this! 

Are you wanting to know if a component being in the "under maintenance" affects the components downtime? If so, only "major outage" and "partial outage" components states count against a components uptime. 

 

Feel free to let me know I'm off on understanding the question! 

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