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SLA Calculation - Available Minutes

DO NOT USE Scott Hrubes
DO NOT USE Scott Hrubes Sep 01, 2020

When the monthly SLA is calculated does it subtract the maintenance time for the month from the total number of minutes from the month or does it always just use the total number of minutes from the month as the calculation?

 

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Zach
Zach
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 11, 2020

Hey Scott, 

I work on the Statuspage support team, and would be happy to help with this! 

Are you wanting to know if a component being in the "under maintenance" affects the components downtime? If so, only "major outage" and "partial outage" components states count against a components uptime. 

 

Feel free to let me know I'm off on understanding the question! 

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