Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,460,625
Community Members
 
Community Events
176
Community Groups

Resolved e-mail not sending to subscribers

kevin_harber
kevin_harber I'm New Here Dec 14, 2022

We are receiving several complaints from subscribers that they are not getting the final e-mail notification when an issue is resolved.  They are getting all the updates except the last one.  Anyone have any thoughts/suggestions?

Answer
Watch
Like Be the first to like this
74 views

1 answer

0 votes
Howard Nedd
Howard Nedd Rising Star Dec 14, 2022

hi @kevin_harber ,

 

When the agent  resolves an incident he can tick the box to either send or don't send a notification to the subscribers. If the box remains unticked, the notification wont be send. Can you test that? 

 

Regards

Howard

View More Comments
kevin_harber
kevin_harber I'm New Here Dec 14, 2022 • edited

I will have to check the next time we have to post something on the status page, but according to this page, the notifications should be sent automatically.  The check box just overrides the defaults.  Also, this issue is only affecting the last update.  All of the other updates send notifications correctly whether or not someone checks that box.

Like • Howard Nedd likes this
Howard Nedd
Howard Nedd Rising Star Dec 14, 2022

Read carefully:

 

you will have the option whether or not you want to send notifications to your subscribers.

Like
Like
Reply

Suggest an answer

Log in or Sign up to answer
Statuspage
Statuspage
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events

See all events