The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Resolved e-mail not sending to subscribers

kevin_harber
kevin_harber
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 14, 2022

We are receiving several complaints from subscribers that they are not getting the final e-mail notification when an issue is resolved.  They are getting all the updates except the last one.  Anyone have any thoughts/suggestions?

Watch
Like Be the first to like this
853 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Howard Nedd
Howard Nedd
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
December 14, 2022

hi @kevin_harber ,

 

When the agent  resolves an incident he can tick the box to either send or don't send a notification to the subscribers. If the box remains unticked, the notification wont be send. Can you test that? 

 

Regards

Howard

View More Comments
kevin_harber
kevin_harber
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
December 14, 2022

I will have to check the next time we have to post something on the status page, but according to this page, the notifications should be sent automatically.  The check box just overrides the defaults.  Also, this issue is only affecting the last update.  All of the other updates send notifications correctly whether or not someone checks that box.

Like • Howard Nedd likes this
Howard Nedd
Howard Nedd
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
December 14, 2022

Read carefully:

 

you will have the option whether or not you want to send notifications to your subscribers.

Like
Howard Nedd
Howard Nedd
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
December 14, 2022

Screenshot 2022-12-14 at 21.08.46.png

Like
Reply
Statuspage
Statuspage
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security