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Resolved e-mail not sending to subscribers

kevin_harber December 14, 2022

We are receiving several complaints from subscribers that they are not getting the final e-mail notification when an issue is resolved.  They are getting all the updates except the last one.  Anyone have any thoughts/suggestions?

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Howard Nedd
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December 14, 2022

hi @kevin_harber ,

 

When the agent  resolves an incident he can tick the box to either send or don't send a notification to the subscribers. If the box remains unticked, the notification wont be send. Can you test that? 

 

Regards

Howard

kevin_harber December 14, 2022

I will have to check the next time we have to post something on the status page, but according to this page, the notifications should be sent automatically.  The check box just overrides the defaults.  Also, this issue is only affecting the last update.  All of the other updates send notifications correctly whether or not someone checks that box.

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Howard Nedd
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December 14, 2022

Read carefully:

 

you will have the option whether or not you want to send notifications to your subscribers.

Howard Nedd
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December 14, 2022

Screenshot 2022-12-14 at 21.08.46.png

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