Question about Startup Plan

[Siva Santhalingam]

Hi there, 

I would like to enroll on the Startup Plan for the status page application. Before that would like to clarify few things about the plan. 

Plan states that, there can be 1000 subscribers and 10 team members. How are these counted ? Also, could you help to differentiate it?

Thanks!

[Talar Pavlovic]

Hi there Siva, 

Thanks for writing into Community, I'm Talar from the Atlassian Statuspage support team, happy to help!

Our Startup Plan is one of many available for "Public" Statuspage pages. As per our pricing documentation (https://www.atlassian.com/software/statuspage/pricing), the Startup plan includes:

• 1,000 subscribers
• 10 team members
• 10 metrics
• Email/SMS/webhook notifications
• Slack notifications
• Custom CSS
• Custom domain
• Access to REST APIs
• Team member SSO (with Atlassian Access)

Each are automatically counted by the system as they are added.

Who/What Are Team Members?

Team Members are those who are allowed to login and administer the page from the Statuspage Admin Panel (https://manage.statuspage.io). They are the people who can add/remove components, create Incidents and Maintenances etc. 

Who/What are Subscribers?

These are people who add their Email / Phone Number etc to receive updates from your page when Incidents / Maintenances are posted. They would not access the Statuspage Admin panel, but rather only your page <company>.statuspage.io. 

I would recommend taking a look at this link, https://support.atlassian.com/statuspage/docs/what-is-statuspage/#People as it goes through the basics of Statuspage! 

Hope this helps!
Talar