Notification is not receiving when incident status is updating . ( status embed method)

[IBKAR BIN IBRAHIM]

I have configured the status embed in my HTML page. The notification message is being received correctly while a new incident is created. But it's not sending notifications while I update an incident status.

[Nikola · Accepted solution]

Hi @IBKAR BIN IBRAHIM ,

Just to add to what Mark already said, regarding how Status embed works.

When you enter a new incident or maintenance on your status page, the status embed updates in real-time to display the incident title and description. The status embed does not appear on the page if there is no ongoing incidents or maintenance.

The status embed is also shown 24 hours prior to the maintenance occurring and during ongoing maintenance. until the page viewer closes the status embed flag.

In multiple incidents occur simultaneously, the status embed displays the incident with the highest severity and the number of another incident/maintenance

I hope this helped.

Cheers,

[Mark Campbell-Vincent · Accepted solution]

Hi @IBKAR BIN IBRAHIM -

Welcome to the Statuspage community! This is the intended behavior. The status embed will only pop up when an incident or maintenance is created, not for updates.