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Not show incident name link on histogram when incident create in past.

Kunwar Vaibhav Singh October 23, 2023

Hi,

I have created an incident in the past but it's not showing the incident name on the histogram. Even whenever select a past incident, no component name shows. Is there any way to show past incidents on the histogram?

Thanks,
Kusingh

1 answer

0 votes
Jesse Klein
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 24, 2023

Hello Kunwar,

This is Jesse from the Statuspage support team. Thanks for reaching out to the community. Incidents only show on the uptime showcase when you create a real-time incident with components. The incident needs to be associated to components. You can't accomplish this with backfilled incidents.

What you should be able to do is as follows:

Incident backfill:

  1. Create a new incident and make sure the notifications are turned off so subscribers aren't confused about the incident. I would leave the messaging on the incident as TEST to make it clear that it isn't a brand-new incident (you can edit this later). It's also important to add any components related to the incident but make sure you leave them as functional since they aren't broken right now.
  2. After the incident is created, immediately resolve the incident, again making sure notifications are off and to use language not intended to cause confusion.
  3. Once it has been resolved, go into the incidents section and edit this incident. You can do this by clicking on the pencil icon that appears when you hover over an incident. From here you can change the dates and times on these, as well as edit the text to reflect the actual incident. After that has been set, you can move on to your components.

Components:

  1. Navigate to the components section, find the component and click on edit
  2. Find the Uptime History and click on the box for the day you wish to edit (please note that this section needs to be enabled to edit the history)
  3. On the pop-up that appears, enter in the amount of time that the component was down as either a total outage or a partial outage (whichever is applicable).

If you happened to select a component when you created the incident, you will now see the related incident on the uptime tracker when you hover over that particular day.

Give that a shot and see if that works. If not, I recommend reaching out to us with a support ticket so we can take a closer look at your use case.

Regards,
Jesse

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