Not seeing component subscriptions on page.

[David Medina]

Has anyone run into this issue where they have enabled component subscriptions, but the option is not showing up on the status page?

[Robert · Accepted solution]

Hi @David Medina !

Subscribers use the same "Subscribe to updates" button for component subscriptions. Once they confirm their subscription, they are directed to a page where they can select which components to subscribe to. 

What your subscribers see

A subscription confirmation email is sent to the subscriber. When they select Confirm subscription they’re taken to the status page. The subscriber then needs to select the Subscribe to updates button, enter their email address, and select Subscribe again. A component selection screen appears, where the subscriber can select which components they want to receive updates for. They’ll Save these preferences and begin receiving updates for those components.

You can find some more information on this flow in our component subscription  documentation: 

https://support.atlassian.com/statuspage/docs/enable-component-subscriptions/

Hope this helps!

[David Medina]

Ok, thank you for that. Never realized it would be a separate page customers would get taken to, I was assuming there would be some options on the components themselves on the status page. Thanks for clearing that up!