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Not getting Incident Created Messages Via SMS.

Edited
Joseph Tukuru
Joseph Tukuru Jun 08, 2022

We are not getting Incident Created Messages Via SMS. 

We only get notified of Resolved Incident. 

 

Any Idea why?

 

 

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Howard Nedd
Howard Nedd Rising Star Jun 08, 2022

Hi,

 

Have you checked your notification settings? 

 

Regards,

Howard

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Joseph Tukuru
Joseph Tukuru Jun 08, 2022 • edited

@Howard Nedd , 

Yes, SMS is ticked in notification settings. We do get the "Resolved Notifications"  but not the initial notification when the incident was created. 

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Howard Nedd
Howard Nedd Rising Star Jun 08, 2022

Hi,

To enable it, you should add an SMS contact and a notification rule that notifies this contact on Settings > Profile Settings. The SMS content includes the alert message and the short URL for the alert. SMS notifications sent by Opsgenie include a short URL that opens up the web browser and displays the alert details. Users can view alert details, and execute any default or custom action using the view that is displayed.

Please note that Opsgenie aggregates SMS notifications and will send SMS messages in at most 1 minute intervals. Events occurring in-between the intervals of 1 minute will be aggregated for the next SMS/Voice notification.

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