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No Subscription Button

caitlin.slavik
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 12, 2022

I've turned on email subscriptions and don't have any custom HTML on the status page. However, there is no subscription button available on the live site. Is there a step I'm missing here? The only thing we've added is a Cover Image so I expected the button to be automatically added after turning on subscriptions. 

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1 answer

1 vote
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 12, 2022

Hi Caitlin,

Can you please try going to Subscribers >> Options (dropdown on the right-hand side) >> Settings - and make sure at least one of the delivery types is checked?

2022-08-12_11-40-26.png

If that is not the issue, please open a support ticket here so we can take a look at your account.

caitlin.slavik
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 12, 2022

Email is checked off so I will open a support ticket. Thanks for your reply 

Like John M likes this

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