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Looking for customization of "Impact" and "Incident Status"

Matt Pippenger January 6, 2021

My company has their own way of categorizing incidents (P1, P2, etc.). Is there a way I can customize the Impact field to use what I want, versus the pre-set "Minor", "Major", "Critical"?  Also looking for the same answer regarding "Incident Status".

Thanks!

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Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 7, 2021

Hi @Matt Pippenger,

I don't think they are customisable inside the product itself as StatusPage has built-in calculations to roll up impact and component status to the top level.

A recommended approach I could find to customise them is through CSS or Javascript snippets. Examples can be found through this support article  

Matt Pippenger January 11, 2021

Appreciate the info, thanks.

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