Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,459,104
Community Members
 
Community Events
176
Community Groups

Is there an in-app notification for Maintenance Window?

Hello, I have been using StatusPage for several years now. I thought that with Incidents and Maintenance Windows alike, there would be an in-app banner posted.

I just created a maintenance window and no in-app notification was created. We want to make sure all users are aware and not all users subscribe or look at the external status page. This maintenance window applies only to a subset of customers in one hosting environment.

I thought I had seen in-app notifications in the past. Do you only do in-app for incidents? If so, why? This would mean I need to create an incident for a maintenance window just to get a notice up in-app.

1 answer

0 votes
Jesse Klein Atlassian Team Feb 22, 2022

Hello Katherine,

This is Jesse from the Statuspage support team. Thanks for the question around having in app banners. I was a little curious what you meant by this. Are you saying that the Statuspage site would have a banner on the page itself or are you referring to your website having a banner pop up when there is a maintenance in Statuspage?

If you are referring to the latter, we do have the status embed feature: https://support.atlassian.com/statuspage/docs/what-is-status-embed/

If you are referring to something else, I would love to hear more info. Thanks so much for your time. If you are having issues, also feel free to submit a support ticket.

Regards,
Jesse

Hi, I guess it's status embed. Not all of our users subscribe to StatusPage or check the external site. We used to have noticed pop up when a user was logged into our application. This is what I'm not seeing anymore. It looks like for maintenance mode, the embedded notification only pops up 24 hours before, which is not enough time to prepare our users for the full shutdown of our platform. Is there any way around this?

Oh wait, I just saw that Status embed can only be used on public pages. Now I'm really confused because our engineering teams have done work so that we can display messages to our customers while in-app and this is broken down by hosting environment. So, for example, if we only wanted to show an incident message to particular users in a certain region, we can do that - at least we have done that in the past. Now I'm not sure anymore what is shown to customers and when.

Jesse Klein Atlassian Team Feb 22, 2022

Hi Katherine,

Thanks for the update. I am not sure either then. It's possible that your engineering team created something to use that leverages our API. I know that is a common practice for when people want to create dashboards. I wonder if this is what they are doing. If your page is not public, then it must not be the status embed. Would any of your team members know for sure? If so, and it's something we can help with, I highly recommend opening a ticket with us on our support page. Thanks again for the clarification.

Regards,
Jesse

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events