Is there a way to reduce StatusPage notifications to only when there is a full outage?

[Adam Parker]

I'm getting absurdly high amounts of partial outage notifications (I'm looking at you, Twilio). Is there a way to limit notifications to only full outages? 

[Jesse Klein · Accepted solution]

Hi Adam,

This is Jesse from the Statuspage support team. Thanks for reaching out about this. Notifications are only meant to be sent whenever the company has created an incident and have selected a component. It doesn't matter which status the component is in. This means, unfortunately, that there is no way to filter it out by the severity of the component outage since things are all triggered off of an incident creation.

If you haven't already, you can select the components you really care about on Twilio's Statuspage. That way, when an incident occurs that isn't something you care about, the notification would be suppressed. Hopefully that will help reduce some of the noise. If you had any other questions, please let me know.

Regards,
Jesse

[Adam Parker]

Twilio's texting service is "degraded" about 5x/day but very rarely goes out completely. I finally found where I saw "reduce notifications" -it's in my Slack app settings: "Too noisy? Manage component updates ."  I just removed Twilio's north America texting service from Slack notifications. Thanks! 

[Jesse Klein]

Ahhh understood Adam,

That's a great idea to have if you're using Slack. Hopefully that helps with some of that extra noise.

Regards,
Jesse