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Is there a charge for sms notifications? How can we get enrolled if there's an option like this?

Carlos Franco
Carlos Franco Jan 29, 2021

Hi team, good afternoon, 

 

We were wondering how can we send sms notifications to our customers whenever an incident is reported, is there a charge for this? do we have to purchase any credits? How to get enrolled into this?

 

Thanks in advance! All the best!

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Hana Kučerová
Hana Kučerová
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Jan 30, 2021

Hi @Carlos Franco ,

welcome to the Atlassian Community!

SMS subscriptions are only enabled for paid plans, see here (SMS messages are not charged individually per message, they are included in the cost of your subscription).

Also, SMS notifications are supported only in some countries, see here.

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oshazly
oshazly May 03, 2023

Hi @Hana Kučerová,

The pricing page doesn't mention SMS credits per plan. Does this mean that all SMS-enabled plans offer unlimited SMS notifications?

Thank you

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Hana Kučerová
Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 05, 2023

Hi @oshazly ,

yes, I believe they are unlimited now.

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