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Is it possible to get the notification of creation of a Maintenance for a component in Slack?

I have an slack integration, and I'm interested in only receiving notifications there for a particular component.

when you thick the checkbox of "Maintenance"  you get info for all maintenances, and this includes notifications on creation, start and end of a maintenance. 

but if I only subscribe to the component I only get notification on the start and end and not the creation as I would expect. 

 

Is there a work around for this?

1 answer

0 votes
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 20, 2023

Hi @mercedes.martinez ,

You should get notifications if the scheduled maintenance has the component you are subscribed to checked and the 'send notifications' checkbox for the incident is also checked.

2023-10-20_01-52-00.png

thanks! seems like that was it 

Hi @John M coming back to this, just realized I had the "mantenances checkbox"  on in the slack integration.

I turned it off leaving only the component I'm interested on and I'm not getting the notification for the creation of the maintenance (I do get the notification in the email integration just not the slack one) I made sure the" Send notification"  box is. checked when creating it

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 24, 2023

Hi @mercedes.martinez Slack notifications are separate from the email notifications which are controlled from within the incident/maintenances.

If you want to get the Slack notifications, you will want to leave the 'Scheduled maintenances' box checked the Slack app checked. 

@John M 

If I leave the the 'Scheduled maintenances' box checked the Slack app checked then I get notifications for all the maintenances company wide, not just the ones of the component I'm interested in .. that's the issue

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 01, 2023

Hi @mercedes.martinez ,

You should be able to limit to just the component you want with this link:2023-11-01_11-52-30.png 

@John M 

it doesn't, I have one component selected. And the second I  select the maintenances checkbox I get notifications of all components company wide on maintenances, it's not filtering by selected component on this case

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 03, 2023

@mercedes.martinez  - I'll test this out and let you know what I find.

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 07, 2023

@mercedes.martinez I tested this and got the same result. It appears that this is because the 'Manage component updates' checkbox only filters for component updates. But all incidents and maintenances are still sent to the Slack channel, regardless if the component is selected. The wording is a bit confusing, but it's in the documentation here:

https://support.atlassian.com/statuspage/docs/set-up-a-slack-integration/

2023-11-07_21-27-11.png

so then there's no way of having the notifications for creation of the maintenances per component in a slack channel like we do with emails?

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 15, 2023

Hi @mercedes.martinez That is correct.

Hi @John M  is it possible to make a feature request for this functionality?  where should I do so?

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 16, 2023

Hi @mercedes.martinez ,

It looks like we already have a feature request logged for this under STATUS-587.

As of now, Statuspage feature requests are not publicly available. 

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