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Is it possible to customize Incident Impact Terms?


Is it possible to customize the current list of Incident Impact terms? For example the current list is:

Here's the full list:

  • "operational"
  • "under_maintenance"
  • "degraded_performance"
  • "partial_outage"
  • "major_outage"

These have been fairly standard for years in the platform. We have some requests to customize this list that better communicates the impact to a service. Is this possible to customize?



1 answer

Hi Jonathan,


You can customize the names of the different component statuses. For example, you can change "Operational" to "Everything's Great!"


Here is the JS to do so:


Hope that helps.




Yes we know this, I should been more specific. This just changes the display in consumption. It would change the API response and internal Admin UI status's. It makes it confusing for integrations/humans to keep track of mapping whats different in the JS vs product. Guess thats not possible. Thanks.

Like Howard Nedd likes this

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