Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,361
Community Members
 
Community Events
165
Community Groups

Is it possible to change the option names of Component Status, Incident Status or Impact?

Is it possible to change the option names for any of the following?   

  • Incident Status: Investigating, Identified, Monitoring & Resolved
  • Component Status: Operational, Degraded Performance, Partial Outage, Major Outage & Under Maintenance (affects downtime)
  • Impact: None, Minor, Major& Critical

For example, can I change "Investigating" to "Triaging"? 

1 answer

1 accepted

0 votes
Answer accepted

Hi Greg,

There is no way to change the statuses, they are hardcoded. I think there may be a feature request in the backlog... but as Statuspage doesn't follow the rest of the Atlassian products with using the feature Jira I can't tell you where to go to vote!

I'm waiting for the Atlassian team to give us some direction on how to better manage enhancements.

Apologies for not being able to give you better news!

Cheers,
Nick

Hi @Nick Coates - I see a change for Square US Status (issquareup.com) in the status-names - they use 'everything's great' so I assume this actually is possible if a team has the right resource.  can you confirm what we might need to unlock this?

@Peter Johnson I should have added "no way to change the statuses out of the box". It looks like Square is using some custom code that you can inject. Studying their source code it looks like they are using Javascript and setting custom variables:

Screenshot 2021-06-15 at 20.03.54.png

You'll need a page that has customization enabled for CSS/HTML/JS which is on Business plan and above. 

Like Greg Lee likes this

that's what I suspected, thanks @Nick Coates - we are considering a large audience for statuspage,  so my team will be happy to have this confirmed.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,072 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you