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Incorrect Component status using REST API for Incident


While trying to create incident through REST API using URL{page_id}/incidents with body as below. The component status is shown as "Operational" instead of Degraded Performance.  Not sure why!? I tried setting different values, none of them work.

"incident": {
"name": "Sample incident",
"status": "investigating",
"body": "Sample message",
"components": {
"component_id": "degraded_performance"
"component_ids": "b2t1x2dz246g"


1 answer

1 accepted

1 vote
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 13, 2020

Hey Sandeep! 


This is because the "component_id" field within "components" will need to be replaced with the components id. The below sample should get you the result you're looking for - 


"incident": {
"name": "Sample Incident",
"body": "Sample Message",
"components": {
"b2t1x2dz246g": "degraded_performance"
"component_ids": [

True, got this sorted out after raising a support request with atlassian team. Unfortunately, documentation sample payload doesn't reflect this.

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