Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Incident template description not displayed during incident test

Alexandra Klock
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 21, 2023

I have set up a new *service* and corresponding *incident template*, however the details (eg: bridge information) saved in the *incident template* are not used when an incident is created.  what role does the incident template play when mapped to the service under a team? 

1 answer

1 accepted

0 votes
Answer accepted
Shivam Naik
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2023

Hi @Alexandra Klock ,

Happy to help!

I would recommend submitting a Support Request to us so that we can take a closer look at your set up. The way you've described it should function as intended, when you go to the settings section, if the associated Service is displayed next to the Incident Template, it should be used when that Service is impacted.

Please let me know if you have any follow up questions, but again, I think this would benefit from a closer look in Support

Alexandra Klock
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 25, 2023

Thank you very much. I will submit a support request for further investigation with your team.

Like Shivam Naik likes this

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events