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Incident template description not displayed during incident test

I have set up a new *service* and corresponding *incident template*, however the details (eg: bridge information) saved in the *incident template* are not used when an incident is created.  what role does the incident template play when mapped to the service under a team? 

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Shivam Naik
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 24, 2023

Hi @Alexandra Klock ,

Happy to help!

I would recommend submitting a Support Request to us so that we can take a closer look at your set up. The way you've described it should function as intended, when you go to the settings section, if the associated Service is displayed next to the Incident Template, it should be used when that Service is impacted.

Please let me know if you have any follow up questions, but again, I think this would benefit from a closer look in Support

Thank you very much. I will submit a support request for further investigation with your team.

Like Shivam Naik likes this

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