How to send customer notification to specific email address or account from page

[Vaibhav Tyagi]

Hi,

My requirement is to notify a single customer during an incident or maintenance notification only. In existing, we have created a different page for sending out notifications through Status Page. To create every time a new page it's not the best approach. 

Please share the documentation link or guide me on how to do this task.

Thanks

Regards,

Vaibhav

[Nick Coates · Accepted solution]

Hey Vaibhav,

There isn't a way to notify a single customer during an incident via the management portal or backend. Statuspage only works by notifying subscribers by components or individual incident postings. You would need to either subscribe the customer to an incident directly (and every time) or have them subscribe to that posting.

Statuspages are typically used (and it is industry practice) to notify a number of customers to help reduce support calls/tickets during an outage.

At Broadcom if we needed to notify a specific customer of an incident we would go to them directly using our success managers and/or case management tool.

Regards,
Nick Coates
Incident Management @ Broadcom