Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,467,716
Community Members
 
Community Events
177
Community Groups

How to send customer notification to specific email address or account from page

Hi,

My requirement is to notify a single customer during an incident or maintenance notification only. In existing, we have created a different page for sending out notifications through Status Page. To create every time a new page it's not the best approach. 

Please share the documentation link or guide me on how to do this task.

Thanks

Regards,

Vaibhav

1 answer

1 accepted

1 vote
Answer accepted

Hey Vaibhav,

There isn't a way to notify a single customer during an incident via the management portal or backend. Statuspage only works by notifying subscribers by components or individual incident postings. You would need to either subscribe the customer to an incident directly (and every time) or have them subscribe to that posting.

Statuspages are typically used (and it is industry practice) to notify a number of customers to help reduce support calls/tickets during an outage.

At Broadcom if we needed to notify a specific customer of an incident we would go to them directly using our success managers and/or case management tool.

Regards,
Nick Coates
Incident Management @ Broadcom

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events