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How to re-send "[XYZ status] Confirm your subscription" Email ?

flyinheroyh_ATLAS May 17, 2023

Hi there, wondering if anyone can help.

IF an email "ABC" is used to subscribe to a status page (Self-service signup), 
THEN a "[XYZ status] Confirm your subscription" Email is sent and received.
IF this Email is accidentally deleted before confirming, THEN attempting to re-subscribing to the status page, the web page will show that an Email has been sent, HOWEVER the mail is never actually received (sent?).
I am thinking its some sort of spam control function working here?

Regardless, how can a "[XYZ status] Confirm your subscription" be re-sent, so that email ABC can be subscribed to a particular status page?
Are there any workarounds, apart from using a different email address?

Any information or help is greatly appreciated.

Y.

1 answer

0 votes
flyinheroyh_ATLAS May 17, 2023

I also found out that once email "ABC" is in this kind of state, attempting to subscribe to other organizations status page "powered by Atlassian statuspage" also doesnt send a confirmation Email with the same email address.

Any ideas how to get passed this ?

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