We got an outage of the SAAS application but didn't get any incidents created. When I checked with the team and they said nothing impacted our side. I want to know how you decide whether the component is down or up.
Thanks for reaching out! It depends if you are automating incident creation/component updates. If it's not automated, you have to manually go into Statuspage and initiate an incident then add the affected components.
If you don't have incident automation and want to set it up, check out this link for some help:
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