How to configure statuspage with new relic to get automated component updates

[Manuel]

Hey,

We are just trying out statuspage. I tried to configure new relic automation to report status to statuspage component according to Set up New Relic alerts parsing | Statuspage | Atlassian Support.

However status page is ignoring the emails from new relic.

New relic messages contains different format than proposed by statuspage 

• Critical priority issue is closed
• Critical priority issue is active

I was not able to find any option to change message content on new relic side.

• Anyhow possible to change listeners on statuspage to closed and active?
• How can I change newrelic to send message up or down?
•  Or is this a bug?

Best regards,

Manuel

[Artem Abramov]

Had the same problem, solution is to customise you email template in newrelic using this resource: https://docs.newrelic.com/docs/alerts-applied-intelligence/notifications/message-templates/#handlebars-syntax

e.g. set email Title to be:

```

{{ issueTitle }}, component is {{eq "CLOSED" status yes='UP' no='DOWN'}}

```

But its really annoying that statuspage.io announces support for NewRelic out of the box and then we have to go the extra mile for things to work.

[Darryl Lee]

Hi @Manuel ,

This is Darryl. I am here to help. 😃

It's awesome to know that you are trialing Statuspage!

Understand that you are trying to set up the component automation with New Relic.

However, I am not quite sure about your meaning of this paragraph:

New relic messages contains different format than proposed by statuspage 

• Critical priority issue is closed

• Critical priority issue is active

---

The Email Automation for updating components is in a static pattern matching as mentioned in this article, unfortunately, it's not alterable for the patterns and we haven't received a similar issue reported from other customers so far.

If there's a change in the message content sent from New Relic, we recommend reaching out to New Relic Support Team to seek a way to change it back.

Hope this is helpful.

Kind regards,
Darryl Lee
Support Engineer, Atlassian 

[javad_raisi]

@Darryl Lee Hi,

I am trying to set up the component automation with New Relic and facing the exact same problem of @Manuel


Regarding your question about the meaning of New Relic closed and Active email subjects: 

These are the only email subjects New Relic sends by default. And below you can see the email with active subject which is getting ignored by Statuspage:

Therefore I have the same questions of @Manuel in order to solve this problem.

Looking forward to your response.

Best regards,

Javad

[Darryl Lee]

Hi @javad_raisi ,

Thanks for the feedback.

As mentioned in the previous comment, the Email Automation for updating components is in a static pattern matching as mentioned in this article, unfortunately, it's not alterable for the patterns and we haven't received a similar issue reported from other customers so far.

If there's a change in the message content sent from New Relic or you are seeking a way to tailor the email, we recommend reaching out to New Relic Support Team to seek a way to change it back.

Hope this makes sense.

Kind regards,
Darryl Lee
Support Engineer, Atlassian