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Hey,
We are just trying out statuspage. I tried to configure new relic automation to report status to statuspage component according to Set up New Relic alerts parsing | Statuspage | Atlassian Support.
However status page is ignoring the emails from new relic.
New relic messages contains different format than proposed by statuspage
I was not able to find any option to change message content on new relic side.
Best regards,
Manuel
Hi @Manuel ,
This is Darryl. I am here to help. 😃
It's awesome to know that you are trialing Statuspage!
Understand that you are trying to set up the component automation with New Relic.
However, I am not quite sure about your meaning of this paragraph:
New relic messages contains different format than proposed by statuspage
Critical priority issue is closed
Critical priority issue is active
The Email Automation for updating components is in a static pattern matching as mentioned in this article, unfortunately, it's not alterable for the patterns and we haven't received a similar issue reported from other customers so far.
If there's a change in the message content sent from New Relic, we recommend reaching out to New Relic Support Team to seek a way to change it back.
Hope this is helpful.
Kind regards,
Darryl Lee
Support Engineer, Atlassian
@Darryl Lee Hi,
I am trying to set up the component automation with New Relic and facing the exact same problem of @Manuel
Regarding your question about the meaning of New Relic closed and Active email subjects:
These are the only email subjects New Relic sends by default. And below you can see the email with active subject which is getting ignored by Statuspage:
Therefore I have the same questions of @Manuel in order to solve this problem.
Looking forward to your response.
Best regards,
Javad
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Hi @javad_raisi ,
Thanks for the feedback.
As mentioned in the previous comment, the Email Automation for updating components is in a static pattern matching as mentioned in this article, unfortunately, it's not alterable for the patterns and we haven't received a similar issue reported from other customers so far.
If there's a change in the message content sent from New Relic or you are seeking a way to tailor the email, we recommend reaching out to New Relic Support Team to seek a way to change it back.
Hope this makes sense.
Kind regards,
Darryl Lee
Support Engineer, Atlassian
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