How to automate Component status with Pager duty based on alert severity resp incident priority?

Question

We are using Pager duty for incident management which is integrated with Status page. To avoid noisy alerts/incidents we would like to send only high urgency incidents into Status page.

Do you have any idea how could we setup status of components in automated way?

e.g.

1. alert from Pager Duty with severity "Critical" would set component to "Major outage" . Alert from PD "error" will set component into "partial outage" ...

2. In PD we can set priorities of incidents (P1,P2....) . Is it possible to adjust integration between PD and Status page in a way that Status page will accept only incidents with assigned prioirtites (without priorities would  be omitted)

Thx

Martin

Nick Coates · Answer

Unfortunately no, we don't integrate any of our monitoring tools (at the moment) with Statuspage.

martin_nzndlu · Answer

Hi Thx i will consider also this option.

Last question. Do you have integration between Prometheus and Status page in place?

thx

Martin

Nick Coates · Answer

Ah yes, I see what you mean. I thought the rules in Statuspage were more advanced than they currently are.

The other option, and I don't know if PagerDuty can do this, is to get PD to email a "DOWN" command to the component email address, as outlined here:

https://help.statuspage.io/knowledge_base/topics/getting-started-with-email-automation

If you set up your rules in PD to say when P1/2 incidents triggered -> email the component with subject of "DOWN". But I don't know how flexible PD is with customising the email content.