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How long does it take to receive a response to support questions for statuspage?

We are trying to move our statuspage from private to public. We need assistance from Atlassian support. We can't seem to get a response. How long does it generally take to hear from Atlassian in regards to these types of issues? Has anyone moved their status page from private to public?

2 answers

Hi Abraham, this change will need to be scheduled 

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Abraham
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 02, 2022

Hey CD,

 

Abraham here with Statuspage support. Thanks for reaching out. Page type changes reside with our billing team since it is a billing change. If you can share the ticket number with me, I can see if I can get it expedited. The page change itself is very quick. 

Cheers, 

- Abraham 

Thank you so much Abraham!  We need this expedited. 

 

CA-1800759

Purchasing and Licensing Request: General inquiries

Billing and Licensing

WE'RE WORKING ON IT!

JB

CA-1768446

Purchasing and Licensing Request: General inquiries

Billing and Licensing

WE'RE WORKING ON IT!

JB

and

https://support.atlassian.com/requests/SPSP-26419

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