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How long does it take to receive a response to support questions for statuspage?

CD June 1, 2022

We are trying to move our statuspage from private to public. We need assistance from Atlassian support. We can't seem to get a response. How long does it generally take to hear from Atlassian in regards to these types of issues? Has anyone moved their status page from private to public?

2 answers

0 votes
CD June 3, 2022

Hi Abraham, this change will need to be scheduled 

0 votes
Abraham Musalem
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 2, 2022

Hey CD,

 

Abraham here with Statuspage support. Thanks for reaching out. Page type changes reside with our billing team since it is a billing change. If you can share the ticket number with me, I can see if I can get it expedited. The page change itself is very quick. 

Cheers, 

- Abraham 

CD June 3, 2022

Thank you so much Abraham!  We need this expedited. 

 

CA-1800759

Purchasing and Licensing Request: General inquiries

Billing and Licensing

WE'RE WORKING ON IT!

JB

CA-1768446

Purchasing and Licensing Request: General inquiries

Billing and Licensing

WE'RE WORKING ON IT!

JB

and

https://support.atlassian.com/requests/SPSP-26419

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