Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,669
Community Members
 
Community Events
165
Community Groups

How long does it take to receive a response to support questions for statuspage?

We are trying to move our statuspage from private to public. We need assistance from Atlassian support. We can't seem to get a response. How long does it generally take to hear from Atlassian in regards to these types of issues? Has anyone moved their status page from private to public?

2 answers

Hi Abraham, this change will need to be scheduled 

0 votes
Abraham Atlassian Team Jun 02, 2022

Hey CD,

 

Abraham here with Statuspage support. Thanks for reaching out. Page type changes reside with our billing team since it is a billing change. If you can share the ticket number with me, I can see if I can get it expedited. The page change itself is very quick. 

Cheers, 

- Abraham 

Thank you so much Abraham!  We need this expedited. 

 

CA-1800759

Purchasing and Licensing Request: General inquiries

Billing and Licensing

WE'RE WORKING ON IT!

JB

CA-1768446

Purchasing and Licensing Request: General inquiries

Billing and Licensing

WE'RE WORKING ON IT!

JB

and

https://support.atlassian.com/requests/SPSP-26419

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,072 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you