Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

How email subscriptions work for newly added components

We have a couple of components listed under component groups, but in case of an issue with an unlisted component, we add said component and set it to a degraded status.

An example of how our setup looks like:

- Vehicles ( component group)
       - Buses - Operational
       - Cars - Operational
       - Trucks - Operational


- Buildings
       - House - Operational
       - Flat - Operational


User 1 is subscribed via email to the Vehicles component group only
User 2 is subscribed via email to both component groups


We add a new component under Vehicles - called Bicycles - and set it to Under Maintenance.

Will both users receive an email notification that Bicycles component is Under Maintenance?

I wanted to test this myself, but for some reason, our internal site does not send notifications for component status changes, notifications seem to only work for incidents.

 




1 answer

1 accepted

2 votes
Answer accepted
Shivam Naik
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 08, 2022

Hi @Erhard Czving ,

Happy to help!

This article may help clarify what triggers notifications from Statuspage https://support.atlassian.com/statuspage/docs/notification-event-triggers/, as you pointed out, email notifications are not triggered for Component status changes, only Incidents associated with them. So if you were to generate an Incident for that component under "Maintenance" or similar, users would get a notification regarding that. But adding components and changing the status without an associated Incident will not send them a notification. But in the event of an Incident on Bicycles, both users would receive email notifications.

Please let me know if you have any follow up questions

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events