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How do you view incident alert email/notification open rate?

When users are subscribed to the alerts on the status page, how can we view the email/subscription open rate to identify how many users have actually viewed the notification that was triggered?

Understanding the email open rate will help us assess the value in our efforts spent in sending notifications and co-relate ticket generation rate during incidents.

1 answer

1 vote
Talar Pavlovic
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 13, 2021

Hi there Bharathi,

Thanks for writing into Statuspage Community, I'm Talar from the Atlassian team, happy to help.

At this time there isn't a way to see the "open rate" - having said this, we have a feature request in place with our product team requesting the option to be added. I have gone ahead and added your request to this ticket which will help its visibility. 

Hope this helps. 

Regards,
Talar

Hi Team, 

Is there are any updates regarding this? we would like to view the open rate of the emails sent to get engagement stats.

Talar Pavlovic
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 10, 2024

Hi there Shiran, 

To be completely honest with you, at this time our Engineering and Product teams are working through other priorities.

Although this feature is not a priority right now, it is still on the back burner to be investigated further at some point. 

I have added your use case and request to the ticket to help its visibility with our Engineering and Product teams. 

Regards,
Talar 

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