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We use Datadog to monitor components, the monitors when sending out email notification do not include UP or Down in email subject. The components automation in Statuspage parse the subject line and change status based on the UP/DOWN sent in subject line.
How do I achieve automation using integration with datadog with using UP?Down in subject line?
Hope you're doing well and safe.
Unfortunately, the Statuspage component automation currently expects the words UP and DOWN and I'm afraid it is not possible to use different strings for E-mail automation at the moment.
As a workaround, you may choose to implement a custom solution that makes API calls to change the component status using the 'update component' API endpoint. Here's a direct link to the documentation: https://developer.statuspage.io/#operation/patchPagesPageIdComponentsComponentId
Alternatively, if you have Opsgenie configured in your environment, you can take in emails, create an alert, then update a component using special tags.
Email integration: https://docs.opsgenie.com/docs/creating-alerts-via-email
Opsgenie Statuspage integration: https://docs.opsgenie.com/docs/statuspageio-integration
Also, we do have an internal feature request for the ability to allow using different terms for email automation. The reference ID for this feature request is STSPG-2360. As this is an internal-facing request, you can reach out to us with the reference ID when you wish to know its current status and we'll be happy to help!
Hope this helps.
*Ashish Shetty J*
Cloud Support Engineer